At Bcpsyc all team members’ unique perspectives and experiences create our success. Everyone makes a difference and succeeds individually and as a team while having fun.
A Great Place to Work
Two vibrant locations in Brisbane CBD, convenient to a wealth of shopping, dining, entertainment, public transport, and parking amenities:
- Queen Street Mall.
- Riverside Rooms.
Brand new end-of-trip facilities, including showers, lockers, and a secure bike cage, are available for those who like to cycle, run, or walk to work or wish to exercise at lunchtime.
Mentoring & Development
Comprehensive onboarding and training program.
Opportunities for internal/external professional development.
Weekly training / team meetings.
Opportunities to advance your career in a growing company with diverse roles.
Mentoring, coaching and ongoing support to succeed in your role.
Sense of Purpose
Meaningful work – support psychologists working in the community.
We exist to provide the best value, facilities and services to independent psychologists in private practice.
As a business, we also believe that we have a part to play in giving back to the community and making our world a better place for our future generations.
Current Career Opportunities
Admin & Reception Services
Role Overview
We are seeking passionate and dedicated Receptionists to join our dynamic team. This role presents an exciting opportunity for individuals looking to embark on a career path in health administration and management. As a key member of our team, you will play a vital role in ensuring the smooth operation of our practice and delivering exceptional service to our clients, the psychologists, and their patients.
Key Responsibilities
- Warmly greet patients upon arrival and provide them with attentive assistance.
- Schedule follow-up appointments effectively.
- Handle invoicing and billing processes accurately and efficiently.
- Manage incoming phone calls and emails in a timely manner.
- Assess Mental Health Care Plans ensuring compliance.
- Oversee psychologists’ calendars and waiting lists to promptly offer any cancellations to other patients, ensuring efficient scheduling and optimal use of available appointments.
Requirements and Attributes
- Previous experience in reception or customer service roles within the Medical or Health Industry is highly desirable, showcasing familiarity with industry-specific protocols and procedures.
- Demonstrated exceptional customer service skills, characterized by a friendly and approachable demeanor that fosters positive interactions with patients and colleagues.
- Strong attention to detail and proficiency in processing complex documentation and instructions accurately and efficiently.
- Clear and precise communication of information, ensuring effective comprehension and dissemination to relevant parties.
- Excellent interpersonal abilities, enabling seamless interaction and collaboration with colleagues, healthcare professionals and their clients.
- Ability to thrive in a fast-paced, dynamic, and evolving environment, adept at adapting to changing circumstances while maintaining productivity and professionalism.
- Effective multitasking and prioritization skills, enabling the management of multiple tasks concurrently to meet deadlines and maintain workflow efficiency.
- Discretion and integrity, possessing the capability to handle sensitive and confidential information with the utmost professionalism and confidentiality.
Benefits We Offer
- A comprehensive and supportive training program designed to facilitate your professional development and enhance your skill set.
- Opportunities for growth and advancement for individuals who demonstrate dedication, capability, and potential.
- A friendly and inclusive workplace culture where every team member is valued and respected.
- Convenient central locations in Brisbane CBD, complemented by excellent end-of-trip facilities, ensuring a seamless transition to and from work.
Additional Information
- The Receptionist role is a permanent position of 30 hrs/ week, ideal for candidates aspiring to develop a career in Administration and Management within the Health Industry.
- Student applications are welcomed; however, candidates must be able to commit to a permanent arrangement of work hours.
- This position is unsuitable for students seeking casual work hours or those requiring flexibility to accommodate changing University timetables.
If you believe you are the ideal fit for this role, we eagerly await your application. We look forward to hearing from you!
Intake Services Guide
Role Overview
We are seeking a passionate and dedicated Intake Services Coordinator to join our dynamic company. This is an exciting opportunity for individuals interested in pursuing a career in psychology, health administration, or practice management. As a key member of our Intake Services Team, you will play a vital role in ensuring a smooth and supportive client experience from the first point of contact.
Key Responsibilities
In this role, you will:
- Assist clients in understanding their options and guide them through the intake process to find the best possible psychologist and service.
- Collaborate closely with the psychologists to ensure we match clients with their practice based on their specific skill set, needs, and preferences.
- Maintain accurate client records and manage appointment scheduling.
- Support the team by managing communication and follow-ups with new clients, ensuring they receive timely and helpful information.
Requirements and Attributes
- Previous experience in customer service roles within the Medical or Allied Health Industry is highly desirable, showcasing familiarity with industry-specific protocols and procedures.
- Demonstrated exceptional customer service skills, characterized by a friendly and approachable demeanour that fosters positive interactions with patients and colleagues.
- Strong attention to detail and proficiency in processing complex documentation and instructions accurately and efficiently.
- Clear and precise communication of information, ensuring adequate comprehension and dissemination to relevant parties.
- Excellent interpersonal abilities, enabling seamless interaction and collaboration with colleagues, healthcare professionals and their clients.
- Ability to thrive in a fast-paced, dynamic, and evolving environment; adept at adapting to changing circumstances while maintaining productivity and professionalism.
- Effective multitasking and prioritization skills, enabling the management of multiple tasks concurrently to meet deadlines and maintain workflow efficiency.
- Discretion and integrity, possessing the capability to handle sensitive and confidential information with the utmost professionalism and confidentiality.
Benefits We Offer
- A comprehensive and supportive training program designed to facilitate your professional development and enhance your skill set.
- Opportunities for growth and advancement for individuals who demonstrate dedication, capability, and potential.
- A friendly and inclusive workplace culture where every team member is valued and respected.
- Convenient central locations in Brisbane CBD, complemented by excellent end-of-trip facilities, ensuring a seamless transition to and from work.
Additional Information
- The Intake Services Guide role is a permanent full-time position of 38 hours/ week, ideal for candidates aspiring to develop a career in health services, health administration, or health Management.
- Candidates must be able to commit to a permanent arrangement of work hours Mon to Fri.
- This position is unsuitable for students seeking casual work hours or those requiring flexibility to accommodate changing University timetables.
If you believe you are the ideal fit for this role, we eagerly await your application. We look forward to hearing from you!
Apply Today
Send your Expression of Interest by completing the form below.
